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Description

Job summary

We’re growing quickly and looking for a strategic and technically-savvy Customer Success Manager (CSM) based in Canada to help our clients and partners unlock the full value of Styx. In this role, you will serve as the primary point of contact for a portfolio of midmarket and enterprise clients as well as Managed Security Service Partners (MSSP) post-sale, to drive adoption, retention, and satisfaction. 

Duties and Responsibilities:

  • Onboard and train new clients, ensuring seamless implementation and early time-to-value with our modules (Brand Protection, Dark Web & Data Leakage, Enterprise Attack Surface Management (EASM), Executive Protection, etc.).
  • Partner with internal technical teams to troubleshoot findings, triage alerts, and communicate feature updates and roadmaps.
  • Work closely with internal technical teams to escalate feedback, validate new features, and guide customer-driven innovation.
  • Alert sales to licensing gaps, upsell, cross-sell opportunities and keep them up to date on client/MSSP support issues.
  • Manage all subscription renewals and advise clients/MSSPs with early notification.
  • Lead monthly reviews with clients/MSSPs, showcasing findings, insights, and recommendations.
  • Ensure clients/MSSPs are maximizing reporting tools, configuring custom alerts, and integrating Styx findings into their security operations workflows (SIEM/SOAR, ticketing, etc.)

Qualifications:

  • 2–5 years of experience in a Customer Success, Technical Account Manager, or Cybersecurity Consulting role, preferably in a SaaS or cybersecurity company.
  • Knowledge of digital risk protection, threat intelligence, EASM platforms is a major plus.
  • Experience supporting MSSPs, midmarket and enterprise clients, as well as high-risk verticals (e.g., government, finance, retail).
  • Exceptional communication and relationship-building skills — comfortable presenting to both technical and executive stakeholders
  • Ability to translate complex technical findings into business impact and prioritized action.
  • Comfort working in fast-paced startup environments — bias for action, low ego, and high accountability.

How to Apply:

Send your application to careers@styxintel.com

Please include your cover letter, resume, and the job title of the position you are applying for.

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